The Delivery Orders page shows all orders in the delivery system, allowing administrators to monitor, assign, and manage order fulfillment.
Overview
Order management includes viewing all orders, assigning riders, tracking delivery progress, and handling issues or cancellations.
How to Access
- Log in as an administrator
- Navigate to Delivery in the sidebar
- Click on Orders
Prerequisites
- Administrator role required
Order List
Displays all orders with:
- Order number and time
- Restaurant name
- Customer address
- Assigned rider
- Order status
- Order total
Order Statuses
- New - Order placed, not yet assigned
- Accepted - Restaurant accepted
- Preparing - Food being prepared
- Picked Up - Rider has the order
- On the Way - Rider delivering
- Delivered - Completed
- Cancelled - Order cancelled
Managing Orders
Assign Rider
Assign a rider to an unassigned order:
- Find the order
- Click Assign Rider
- Select available rider
- Confirm assignment
Cancel Order
Cancel an order with reason selection.
Refund Order
Process full or partial refunds.
Filtering
Filter by status, restaurant, rider, or date range.
Quick Reference
| Route | delivery.admin.orders.index |